Jessica Bachelder
- Role
- Senior Risk Associate Scrum Lead - Card Process & Controls at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Jessica Bachelder
Certified Scrum Product Owner, Certified ScrumMaster, and Lean Six Sigma…
Experience
Senior Risk Associate Scrum Lead - Card Process & Controls
May 2021 — Present
Operational risk specialist and agile delivery lead on the Monitoring, Analytics, and Control Health (MACH1) team supporting US Card. Helping identify where performance and processes can be improved with internal and external partners, while offering suggestions on how strategies to fulfill might need to change to stay competitive. • Revamped our intake process to be more automated, user friendly, and connect to our Kanban board in Jira • Pioneered our transition onto Jira for the MACH1 team and coaching internal members on agile methodologies • Orchestrated PI Planning sessions every 6 weeks to drive stakeholder alignment with our intent and data analyst teams • Drove agile metrics to forecast staffing demand, provide business insights, and illustrate our strategic initiatives • Restructured existing meeting into effective scrum ceremonies that drive clear results and value • Overhauled our process documentation from iGrafx to G-Drive and led the team in change management and best practices
Skills
- Management
- Microsoft Word
- Powerpoint
- Leadership
- Social Media
- Customer Service
- Public Speaking
- Microsoft Excel
- Social Networking
- Teamwork
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