Jessica Thomas

About Jessica Thomas

Strategic enterprise leader with 20+ years of experience driving operational performance, growth, and scalable systems across multi-state healthcare organizations. Proven ability to own customer experience from onboarding through retention, develop long and short-term strategies, partner with executive stakeholders, and translate operational and technical challenges into measurable business outcomes. Technically fluent operator with experience leading workflow automation, platform implementations, and cross-functional collaboration.Areas of expertise: Strategic PlanningP & L ManagementProject ManagementChange Management and CommunicationProduct Feedback and Roadmap InfluenceProcess Improvement, Scalability and AutomationData collection and analysis leading to improved outcomesCross-Functional Leadership Executive Stakeholder EngagementOperational ExcellenceSaaS Implementation and AdoptionWorkflow Optimization and Automation

Experience

1. Sr Regional Director, Northern California

   TheKey

   Jul 2024 — Present · Northern California, US

   I lead multi-site home care operations with a focus on driving consistent performance, scalable growth, and high-quality care delivery across the region. Partnering closely with branch leaders, I align daily operations with broader priorities including client satisfaction, caregiver engagement, and sustainable growth.Through a structured operating cadence, I work with senior and local leaders to identify opportunities across scheduling, intake, and caregiver management—strengthening workflows and ensuring teams are positioned for success. I champion process improvements and thoughtful use of technology to enhance efficiency while maintaining a strong focus on the client and caregiver experience.I collaborate cross-functionally to implement scalable solutions and serve as a key escalation point for complex operational challenges, guiding teams through root cause analysis to drive lasting improvements. I also coach and develop leaders to translate data into clear, actionable insights, elevating performance and accountability across the organization.

Education

• James Madison University

  BS, Health Administration

  1998 — 2002

Skills

• Aging in Place
• Program Development
• Elder Care
• Long-Term Care
• Sales
• Mental Health
• Managed Care
• Alzheimer's Disease
• Case Management
• Caregiving
• Customer Experience
• Community Outreach
• Training
• Nursing
• Healthcare
• Business Process Improvement
• Seniors
• Senior Services
• Compassion
• Working with Senior Citizens
• Healthcare Management
• Social Services
• Medicare
• Healthcare Improvement
• Home Care
• Medicaid
• Consulting