Jessica Austin
Chief Digital & Client Experience Officer @TIAA
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WORK HISTORY
Chief Digital & Client Experience Officer @TIAA
Responsible for overseeing TIAA’s end-to-end client experience, including accelerating our transition to digital experiences and finding more ways to blend online and in-person interactions to truly delight our clients-Leads a team of CX practitioners, designers, advice experience & methodology experts, behavioral scientists and innovators to enhance client experience understanding, research and innovation-Building a culture and practice of client centricity, including establishing client health metrics and Voice of Customer measurement to improve end-to-end experience development-Empowering associates to leverage insights as accelerants to client experience transformation and bring more client-centric solutions to life-Modernizing the ways we work to be more client-centric and collaborating with my peers across the TIAA enterprise to ensure we have a holistic picture of client experience across the entire business.
EDUCATION
The University of Texas at Austin
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
ABOUT JESSICA AUSTIN
As TIAA’s Chief Digital and Client Experience Officer, I lead our end-to-end client…
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