Jessica M.

Senior Administrative Analyst @Sistahfriends Women\'s Counseling And Eldercare Management

Los Angeles, CA, US

Lead business operations, compliance, and people systems for a boutique mental health and eldercare agency serving diverse communities in Los Angeles. Partner with the CEO to translate organizational vision into scalable operations, financial stability, and measurable outcomes.Key Achievements & Leadership Impact:Operational Leadership: Direct end-to-end business operations across clinical, HR, and finance departments, aligning daily workflows with strategic organizational goals.Clinical & Telehealth Systems: Manage hybrid service delivery models to ensure quality, continuity, and compliance across in-person and virtual care settings.Billing & Compliance Management: Oversee Medi-Cal and private insurance billing; implemented quality controls that improved accuracy and reduced claim errors while maintaining adherence to DMH and state standards.Workflow Optimization: Designed and deployed new intake, scheduling, and reporting systems that increased clinician productivity and improved the patient onboarding experience.People Operations & Team Enablement: Developed onboarding and training processes to strengthen cross-functional collaboration, accountability, and compliance adherence across clinical and administrative teams.Data & Performance Tracking: Built and maintained real-time dashboards using Google Sheets/Excel to monitor service utilization, staffing efficiency, and compliance performance.Strategic Growth & Funding Execution: Supported expansion of eldercare programming tied to a $2.3M funding award, creating SOPs and performance metrics to ensure scalability and long-term sustainability.Executive Strategy & Governance: Partner with leadership to prepare board reports, performance reviews, and compliance documentation, contributing to strategic planning and continuous quality improvement.

Bowling Green State University

Bachelor of Arts (B.A.)