Jessica Amrein
Senior Customer Success Consultant @Qualtrics
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WORK HISTORY
Senior Customer Success Consultant @Qualtrics
Chicago, IL, US
Served as an advisor to five enterprise clients, managing contracts valued at $8.5 million for enterprise accounts.Delivered consistent 100% renewal rates year-over-year, driving a 2x growth in customer maturity and usage adoption.Demonstrated value of Qualtrics’ AI features and internal services teams resulting in a 45% uplift to contract value.Led 10+ interactive platform trainings, boosting feature adoption and empowering users to take data-driven actions that improved outcomes.Championed customer needs internally and mobilized cross functional resources (Sales, PMs, Support, Engineering) to mitigate program blocks.Consulted, planned and owned the creation of customer-facing dashboards that increased program maturity by 57%.Showcased new Artificial Intelligence products, improving customer understanding and driving usage of new features by 50%.Conducted training on a strategic approach for 8 new CSMs, streamlining processes and boosting team efficiencies in client interactions.
EDUCATION
Ohio University
Bachelor’s Degree, Sociology
ABOUT JESSICA AMREIN
Dynamic Project Manager with 5 years of experience in owning market research programs. Specializes in building strong client relationships, owning multifaceted projects, and finding solutions to complex problems. Committed to leveraging team collaboration and critical thinking to provide result-driven solutions to organizations.Skilled in:Survey ResearchConsumer InsightResearch Instrument CreationProduct DevelopmentBrand Tracking Graduated from Ohio University with a Bachelor of Science in Sociology.
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