Jessica Noble

About Jessica Noble

I have worked in just about any customer-facing role you can think of; a hostess, a server, a nanny, an advocate, a receptionist, an office manager, and a sales professional. While all different, what drew me to each of these roles was my desire to connect with people and positively impact their day.In every role, I lead with empathy and have a gift for making connections and ensuring people feel heard. I thrive in an environment where I can creatively problem-solve and help people in some capacity.

Experience

1. Care Specialist

   Empathy

   Apr 2025 — Present

   As a care specialist I will be supporting our onboarded users with live chat support using Sendbird, addressing both practical and emotional needs. I am responsible for conducting comprehensive research to identify and provide access to essential resources for our users and for completing user requests related to closing accounts, funeral pricing and planning, and other various request types. I will assist in the maintenance of the Care Team knowledge base and resources related to the care specialist role.

Education

• Fayetteville State University

  Bachelor's degree