Jessi Danaher

About Jessi Danaher

With almost 20 years of experience in Legal Technology, including significant time in…

Experience

1. Director, Global Support

   Elite Technology

   Jun 2023 — Present

   In this role, I develop and implement customer service strategies that align with our organizational goals, establishing policies and procedures that reflect industry best practices. These strategies have significantly enhanced service quality and customer satisfaction.I drive initiatives forward by collaborating with colleagues and team members to implement systems for capturing and reporting customer success metrics, enabling data-driven decisions that drive continuous improvement and measurable results. Notably, I successfully implemented an AI tool that streamlined operations and improved efficiency across departments.In our fast-paced, growing environment, I manage resource allocation and work closely with department peers to address customer needs, ensuring our customer experiences are consistently improving and contributing to overall business success. My efforts have consistently exceeded department goals, demonstrating my commitment to excellence.I leverage my strong emotional intelligence, including empathy and self-awareness, to resolve team conflicts and foster a harmonious work environment, which has led to increased team cohesion and productivity.

Education

• University of St. Thomas

  Thomson Reuters: Online Mini MBA Program

  2015 — 2015

• PennWest California

  Bachelor of Arts, Fine Arts, magna cum laude

  2002 — 2005

• Mercyhurst University

  Biology, Pre-Veterinary Medicine

  2001 — 2002