Jessi Clark Henderson

Senior Software Engineer @Sinch

Port Charlotte, FL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2018 — Present

Senior Software Engineer @Sinch

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Boulder, CO, US

Augment and maintain Voyant’s existing backend software to facilitate creation and modification of SIP Trunking customer accounts as well as management of number inventory and reporting. • Created new applications for Voyant’s mobile communication project as POC for Product Management team. • Augment and maintain Vitelity’s existing backend software used to manage customer accounts as well as send/receive data. • Created new applications to migrate all SMS traffic through new third-party endpoints.• Research and handle Tier 3 support requests from customer facing internal users and follow through until resolution

EDUCATION

2011 — 2013

University of Phoenix

Associate of Arts (AA)

2011 — 2015

University of Phoenix

Bachelor of Science (B.S.)

SKILLS

EclipseRallySystem AdministrationQuality AssurancePl/SqlCall CentersProblem SolvingCreative Problem SolvingSeleniumC++Technical SupportBusiness AnalysisJdeveloperCherwell ItsmTroubleshootingScrumCustomer ExperienceTest AutomationAccessSqlVisioBusiness Process ImprovementCustomer SatisfactionMicrosoft AccessSoftware Development Life Cycle (Sdlc)Software DocumentationSdlcSelenium TestingJiraOracle Soa SuiteTeam LeadershipJenkinsDatabasesProcess ImprovementToad for OracleJavaCustomer ServiceC#Agile ScrumAnalysis

ABOUT JESSI CLARK HENDERSON

Senior Software Engineer at Sinch

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Jessi Clark Henderson — Senior Software Engineer at Sinch in Port Charlotte, FL, US | Unifers