Jess Foster
Senior Enablement & Operations Professional | Driving Customer Success, Strategic Enablement, and Learning Excellence
- Role
- Senior Enablement Manager at Zoom
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jess Foster
Results-driven Enablement & Operations professional with over a decade of experience…
Experience
Senior Enablement Manager
May 2022 — Present
Created and managed a robust new hire onboarding program for Customer Success Managers (CSMs) and Renewal Managers, streamlining ramp-up time and boosting productivity.• Launched, supported, and optimized Gainsight deployment, including ongoing enhancements, roadmap strategy, and user enablement.• Designed and implemented the company’s customer journey and engagement model, integrating proactive risk playbooks and risk mitigation strategies to improve customer retention.• Owned and managed the LMS strategy as the super admin, ensuring seamless content delivery and ongoing system improvements for the Customer Success and Renewals organizations.• Developed and executed a communications strategy for announcements, tool enhancements, process updates, and enablement initiatives, ensuring alignment across teams.• Designed, published, and maintained critical enablement content to ensure accuracy, accessibility, and relevance.
Education
South Granville High School
Graduate
North Carolina State University
Bachelor of Science (BS)
Skills
- Leadership
- Work Ethic
- Customer Service
- Excel
- Technical Support
- Exceptionally Well Organized
- Microsoft Powerpoint
- Microsoft Excel
- Powerpoint
- Employee Training
- Highly Detail Oriented
- Human Resources
- Team Leadership
- Program Management
- Interviewing
- Multitasking Skills
- Team Building
- Management
- Marketing Management
- Access
- Marketing Strategy
- Time Management
- Customer Relations
- Customer Relationship Management (Crm)
- Public Speaking
- Microsoft Office
- Saas
- Peoplesoft
- Software as a Service (Saas)
- Strategic Planning
- Training
- Superior Client Service
- Interviews
- Trello
- Salesforce.com
- Recruiting
- Project Management
- Event Planning
- Online Research
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