Jess Farris
Senior Manager, Global Customer Success Enablement, Go-to-market Enablement @Linkedin
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WORK HISTORY
Senior Manager, Global Customer Success Enablement, Go-to-market Enablement @Linkedin
London, GB
Lead global Customer Success & Services enablement across NAMER, EMEAL, APAC, and LATAM, supporting teams serving MM, ENT, and Global customers. Partner with senior leaders across GTM, Product, Product Marketing, and Operations to translate business priorities into scalable enablement strategies that drive readiness, adoption, and performance across a complex global post-sales organization.Own the global enablement roadmap for Customer Success & Services, aligning investments to product launches, process transformation, skill development, and performance improvement.Translate strategic priorities into scalable field readiness plans in partnership with VP and senior leadership across Customer Success, GTM Enablement, Product Marketing, Product, and Operations.Lead enablement for high-priority launches and new motions, including AI-powered products and evolving customer success workflows, through coordinated learning, practice, manager reinforcement, and in-region activation.Build and evolve an enablement operating model that connects readiness, capability building, and change management to measurable business outcomes.Direct a portfolio of global and regional initiatives that balances consistency at scale with targeted support for regional and segment-specific priorities, adoption goals, and performance gaps.Establish a measurement strategy grounded in Kirkpatrick principles, linking enablement investments to learner engagement, behavior change, field application, and business impact.Align enablement success measures to priority business outcomes, including product adoption, customer value realization, productivity, and commercial performance.Lead through organizational transition while maintaining continuity for the field and ensuring delivery against critical business commitments.Coach and develop enablement talent while fostering a high-performance culture grounded in strategic partnership, operational rigor, and execution excellence.
EDUCATION
University of Michigan
Bachelor of the Arts
ABOUT JESS FARRIS
Here is a polished version you could use: I’m a global Go-to-Market Enablement leader with deep experience building enablement strategies that help customer-facing teams adopt new products, strengthen critical skills, and drive measurable business outcomes. Over the course of my career at LinkedIn, I’ve led enablement across Customer Success, Services, and Scaled organizations, partnering with senior leaders across GTM, Product Marketing, Product, and Operations to translate business priorities into high-impact readiness strategies. My work sits at the intersection of product enablement, skills transformation, change management, and field execution. I’m particularly passionate about building modern enablement functions that go beyond training delivery to drive performance through clear prioritization, scalable operating models, manager reinforcement, and robust measurement. My recent work has included leading global readiness for AI-powered product launches, evolving enablement operating models through organizational change, and building skill-based programs that improve consistency, adoption, and customer value delivery at scale. I’m most energized by roles where I can help organizations turn strategy into field execution, align stakeholders around what matters most, and build enablement teams that are both highly strategic and deeply connected to the business.
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