Jesse Thomas Fletcher
UF Health Physicians Patient Experience
- Role
- Patient Experience at UF Health
- Location
- Gainesville, FL, US
- LinkedIn followers
- 500 followers
About Jesse Thomas Fletcher
Experienced Patient Experience Leader with over 6 years leading operational teams in…
Experience
Patient Experience
May 2019 — Present · Gainesville, FL, US
Lead patient experience strategy for University of Florida College of Medicine faculty practice group.• Resolved over high-risk grievances annually, reducing legal escalations and lawsuits.• Managed Press Ganey patient survey data; improved patient satisfaction scores by 47% from 2023 to 2025.• Authored and executed operational policies including grievance procedures, parental consent standards, and employee dress code compliance.• Stood up the operations and curriculum for the central New Employee Orientation training.• Produced digital microlearning videos for online staff education.• Led rollout of institutional hospitality training to over 1,700 staff and providers.• Conducted leader workshops in conflict de-escalation, employee engagement, and recognition.
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