Jess Erthal
Senior Manager, eCommerce Operations & Customer Experience
- Role
- Senior Manager, Ecommerce Operations Customer Experience at Vida Shoes International
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jess Erthal
I am an eCommerce operations and customer experience leader with expertise in digital strategy, tech stack optimization, and team management. With a background spanning eCommerce operations, customer experience, and merchandising, I bring an ability to connect business goals and strategies with technical execution.
Experience
Senior Manager, Ecommerce Operations Customer Experience
Jun 2024 — Present · New York, NY, US
Lead operations for 5 DTC sites, owning tech stack, integrations, and development roadmap.Overhauled Stride Rite’s digital infrastructure (50K+ SKUs), removing PIM/middleware, cutting costs by $600K annually.Spearheaded Aquatalia.com relaunch within 2 months, building new infrastructure and optimizing apps.Manage a 15+ global CS team across 3 continents.Built SOPs, workflows, and escalation protocols, driving efficiency across phone, chat, and email support channels.
Education
Columbia College Chicago
Bachelor's Degree, Fashion Studies with a Concentration in Business, Marketing, & Merchandising
2013 — 2015
Armstrong State University
Cultural Studies
2010 — 2012
Skills
- Merchandising
- Microsoft Office
- Sales
- Apparel
- Powerpoint
- Microsoft Excel
- Visual Merchandising
- Management
- Social Media
- Fashion
- Leadership
- Customer Service
- Training
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