Jessenia Racke
Sr Program Lead, Quality Platforms & Innovation @Uber
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WORK HISTORY
Sr Program Lead, Quality Platforms & Innovation @Uber
I lead Uber’s Global Quality Platforms and Innovation strategy, guiding a team of program managers and leads to shape how Quality evolves in a rapidly changing tech landscape. My work focuses on leveraging AI and automation, ensuring our global QA teams have the tools and platforms to scale effectively while keeping pace with advances in call center technology- Build and execute global strategy for Quality tech, innovation, and automation- Lead a high-performing team focused on program delivery, platform alignment, and tech roadmap execution- Drive adoption of AI solutions that optimize QA processes, accelerate review time, and deliver measurable impact- Anticipate and prepare for the future of QA by evolving practices and tools to align with next-generation customer support- Collaborate across Product, Engineering, and Security to deliver scalable, compliant, and future-ready solutions.
EDUCATION
Palm Beach Atlantic University
Bachelor
SKILLS
ABOUT JESSENIA RACKE
Sr Program Lead, Quality Platforms & Innovation @ Uber
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