Jesse M.
Staff Technical Account Management
- Role
- Staff Technical Adoption Manager at Broadcom
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jesse M.
Experienced and strategic Customer Success and Technical Account Management Leader with a demonstrated ability to lead and inspire teams to deliver exceptional customer service and technical adoption. Proven expertise in developing and implementing customer success strategies that drive retention, expansion and advocacy. Committed to fostering a culture that is customer-centric, while empowering teams to do what\'s right for customers. Skilled in leading, developing, and mentoring technologists to unlock their ultimate potential.Over 20 years of IT experience with proven ability to build and develop strong relationships with key stakeholders, ensuring high customer satisfaction and retention. Highly experienced in collaborating with cross-functional teams to deliver technical guidance and solutions that meet customer needs and drive business growth.Committed to driving customer success and exceeding expectations through effective communication, strategic planning, and continuous improvement.
Experience
Staff Technical Adoption Manager
Nov 2023 — Present
Education
DeVry University
Network Systems Administration, Computer/Information Technology Administration and Management
University of Illinois Chicago
Liberal Arts and Sciences/Liberal Studies
1997 — 1998
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