Jesse Loesch
Global Product Leader | Customer Experience Builder | Innovative People Mentor
- Role
- Principal Product Manager at Michaels Stores
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jesse Loesch
Principal Product Manager with over 20 years experience between Retail, Supply Chain, Omni-Channel, Customer Service Call Centers, and 10+ years of Product Management. Consistent delivery of end-to-end customer experiences, long-term strategic roadmaps, and building high performing teams.
Experience
Principal Product Manager
Dec 2023 — Present · US
Principal Product Manager for Michael\'s Supply Chain experience and technology with Order Management, Warehouse Management and Transportation Management Systems across Manhattan, Blue Yonder and 1P ecosystems-Achieved incremental growth of ~5% with 3, 0-1 features; Store Pickup Substitutions, Inflated Balloons for Pickup, Curated Bundles-Reduced Click to Delivered by 70% with gig last mile deliveries-Reduced Return to Refund/Exchange customer wait time by 45% leveraging stores vs central DC-Reduced OPEX by 10% through a standardized WMS & TMS tech stack
Education
Normandale Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
2016 — 2018
Skills
- Business Process
- Store Management
- Test Management
- Sharepoint Administration
- Retail
- Functional Requirements
- Full Sdlc
- User Experience
- Requirements Gathering
- Time Management
- Project Management
- Inventory Management
- User Requirements
- Coaching
- Functional Testing
- Customer Satisfaction
- Training
- Functional Design
- Interviews
- Customer Experience
- Leadership
- Customer Retention
- Business Requirements
- Customer Service
- Performance Management
- Agile & Waterfall Methodologies
- User Acceptance Testing
- Merchandising
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.