Jesse Hollander

WORK HISTORY

EDUCATION

SKILLS

ABOUT JESSE HOLLANDER

Great to meet you. I\'m Jesse. Here\'s my background in a nutshell- 20 years in strategy, market research, and management consulting- Built and/or led multiple ventures spanning retail, financial services and AI- Co-founded Teleperson, helping brands turn customer service from a cost center into a profit engine with agentic CX Over the last years, I’ve helped multiple B2C companies (from fast-growing SMBs to enterprises) design customer journeys where AI agents and humans work together to drive revenue, reduce churn, and scale support without scaling headcount.Foundational belief driving TelepersonCustomer service has traditionally sucked because it\'s designed around the needs of companies, not the customers they serve. Turning customer service from a one-sided experience into a dual-sided platform creates both short- and long-term oriented win-win. Toward that end, agentic AI is a game-changer if suitably launched and aligned with the needs of both sides of the market. What Teleperson solvesMost support organizations are stuck choosing between “cheap automation” or “expensive humans.” Teleperson’s agentic CX platform lets you have both: autonomous AI agents for the routine and empowered humans for the moments that actually drive loyalty and lifetime value.Simply, we help companies scale their customer engagement through agentic AI by providing necessary technical, operational and strategic expertise.If interested in discussing, feel free to get in touch at j••••@teleperson.com.