Jesse Harrison-Noonan

Role
Solutions Delivery Lead, Customer Interaction Management Solutions (Engineering) at Google
Location
San Diego, CA, US
LinkedIn followers
500 followers

About Jesse Harrison-Noonan

I’m a Business Operations Program Manager at Google, currently supporting the Submarine…

Experience

  1. Solutions Delivery Lead, Customer Interaction Management Solutions (Engineering)

    Google

    Nov 2021 — Present

    Collect priorities for our roadmap with our partnerships working with 3P solution (Intellum) to enable greater learning outcomes and business results for Google Customer Support.*Partner with 3P manager and vendor teams to identify and document scalable workflows suitable for vendorization project scoping, execution, and management *Partner with internal and external technology and business teams to define business processes and associated system requirements.*Lead the implementation learning programs, configuration, maintenance & troubleshooting of learning tools based on business needs.*Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g. cost savings, capacity planning, time savings).

Education

  • Alverno College

    BA Psychology, Psychology

    2005 — 2009

  • NOLS

    New Zealand Sailing - Prime, Sailing and Leadership

    2019 — 2019

  • Alverno College

    Bachelor's Degree, Psychology

    2005 — 2009

Skills

  • Grant Writing
  • Leadership
  • Project Management
  • Public Speaking
  • Communication
  • Nonprofits
  • Fundraising
  • Event Planning
  • Community Outreach
  • Website Updating
  • Social Networking
  • Research
  • Social Media
  • Website Development
  • Adaptive Learning
  • Saas
  • Dental Public Health
  • Teaching
  • Copy Editing
  • Proofreading
  • Writing
  • Program Evaluation
  • Spanish
  • Training
  • Public Health
  • Management
  • Spanish-Speaking
  • Microsoft Office
  • Website Creation
  • Strategy
  • Editing
  • Public Health Education
  • Program Development
  • Volunteer Management

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Jesse Harrison-Noonan — Solutions Delivery Lead, Customer Interaction Management Solutions (Engineering) at Google in San Diego, CA, US | Unifers