Jesse Harrison-Noonan
- Role
- Solutions Delivery Lead, Customer Interaction Management Solutions (Engineering) at Google
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jesse Harrison-Noonan
I’m a Business Operations Program Manager at Google, currently supporting the Submarine…
Experience
Solutions Delivery Lead, Customer Interaction Management Solutions (Engineering)
Nov 2021 — Present
Collect priorities for our roadmap with our partnerships working with 3P solution (Intellum) to enable greater learning outcomes and business results for Google Customer Support.*Partner with 3P manager and vendor teams to identify and document scalable workflows suitable for vendorization project scoping, execution, and management *Partner with internal and external technology and business teams to define business processes and associated system requirements.*Lead the implementation learning programs, configuration, maintenance & troubleshooting of learning tools based on business needs.*Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g. cost savings, capacity planning, time savings).
Education
Alverno College
BA Psychology, Psychology
2005 — 2009
NOLS
New Zealand Sailing - Prime, Sailing and Leadership
2019 — 2019
Alverno College
Bachelor's Degree, Psychology
2005 — 2009
Skills
- Grant Writing
- Leadership
- Project Management
- Public Speaking
- Communication
- Nonprofits
- Fundraising
- Event Planning
- Community Outreach
- Website Updating
- Social Networking
- Research
- Social Media
- Website Development
- Adaptive Learning
- Saas
- Dental Public Health
- Teaching
- Copy Editing
- Proofreading
- Writing
- Program Evaluation
- Spanish
- Training
- Public Health
- Management
- Spanish-Speaking
- Microsoft Office
- Website Creation
- Strategy
- Editing
- Public Health Education
- Program Development
- Volunteer Management
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