Jesse Gunderson

About Jesse Gunderson

I am a highly experienced senior leader with nearly two decades of deploying technical projects, leading teams, and designing products and customer experiences across global footprints. Experienced product manager with ownership over a global architecture across 35 languages and hundreds of sites in North America, EMEA and APAC in multiple spaces (Retail, Travel, and Healthcare).I have a proven track record for going above and beyond, delivering results and leading teams on multi-million dollar projects. I solve complex problems by working with stakeholders and drawing on my extensive past technical experiences as a Senior Engineer / Architect, Programmer, and automation specialist. These experiences continue to help drive excellence in my current roles as a Product Manager, and currently as a Senior Manager over diverse engineering teams.

Experience

1. Director of Product Management

   Expedia Group

   Jan 2024 — Present · Seattle, WA, US

   Leading team of Product Managers in the Omnichannel space, working with both homegrown and AWS Connect technologies, AI and related customer service / servicing technology!

Education

• Washington State Fire Academy

  Fire Fighter I / Haz-mat Operations, Fire Fighting, Hazardous Materials

  2002 — 2002

Skills

• Development of People
• Genesys
• Product Management
• Testing
• Sharepoint
• Databases
• Quality Assurance
• Windows
• Call Recording
• Software Project Management
• Software Development
• Scrum
• Subversion
• Mysql
• Software Engineering
• Vb.net
• Networking
• Architecture
• Cisco Technologies
• Sql
• Visio
• Photoshop
• Voip
• Programming
• Mentoring of Staff
• Project Management
• Css
• Enterprise Communications
• Call Centers
• Management
• C#
• .net
• Oop
• Visual Studio
• Xml
• Application Development
• Visual Basic
• Html
• Call Routing
• Integration