Jesse Duprey
Vice President, Member Services at Personify Health
- Role
- Vice President, Member Services at Personify Health
- Location
- South Burlington, VT, US
- LinkedIn followers
- 500 followers
About Jesse Duprey
I am a customer-centric leader of Service and Support organizations. I empower teams, driving engagement to realize a balance of customer satisfaction and shareholder return.My career path has been thoughtfully planned to allow for a true understanding of the technologies, employees, and organizations I lead. I began my career as a Software Engineer where I gained an appreciation for the technology behind the financials of the business.The 2nd phase of my career was focused on Project and Program Management, leading teams through software development and implementation.Most recently I have been in roles allowing me to leverage my IT depth to lead large teams (400+ employees) in the area of Customer Success. I have become a leader in interpreting feedback and implementing change that improves internal processes, increases customer engagement, and empowers front-line staff to act with the trust of management.I am recognized for consistently mentoring individuals to achieve peak performance by setting clear expectations, building collaborative environments, and encouraging purposefully toward internal leadership positions.I have built a reputation for turning around underperforming projects and units, resolving complex problems, overcoming obstacles, and implementing innovative strategies to deliver significant revenue improvements.My professional focus areas include: P&L Management Strategic Planning Software Implementation Program Management Project Management Change Management Technical Support Profitability Management ITIL Client Services Knowledge Management Transformation Customer Success Software EngineeringMy personal interests include Distance Running, Home Renovation, Travel, and Family.
Experience
Vice President, Member Services
Aug 2025 — Present
Education
University of Vermont
Bachelor's degree, Business Administration
1993 — 1997
Skills
- Healthcare
- Healthcare Information Technology
- Emr
- Hipaa
- Ehr
- Cross-Functional Team Leadership
- Radiology
- Hl7
- Revenue Cycle
- Integration
- Technical Leadership
- Project Management
- Team Leadership
- Practice Management
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