Jesse Parent
Technology Operations Leader
- Role
- Director, Technology Operations at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jesse Parent
Strategic, creative, transformational leader. Strong portfolio of multi-discipline, cross-channel, enterprise transformations. Dynamic approach to success in grassroots, capitol-funded, and future/conceptual opportunities – by way of intrinsically motivated teams, clear outcomes, rock-solid business case, clear path to production, and having the most fun! Leadership & Strategy | Automation & AI | Contact Center – Service Desk | Customer Experience | Observability & Analytics | IT Operations | Datacenter | Major Incident Management | Vendor & Contract Management | Audit & Compliance | IT Service Management | Infrastructure - Cloud | Procurement | Training & Onboarding Infrastructure | Applications | Facilities | Asset Management | Service Resiliency
Experience
Director, Technology Operations
Jul 2022 — Present · Seattle, WA, US
Leading Starbucks technology operations teams and strategic programs, including Contact Center, Service Desk, Service Provider Operation, IT Service Management, AI and Automation, Service Resiliency, Observability and Insights, Asset Management, Store Health Programs, Manufacturing and Distribution Ops, and Holistic Technology Operations oversight. Service Resilience Program | Observability and Insights Program | Large-Scale Service Provider Transition | Service Desk Transformation | IT Service Management Rebuild | Asset Management Program Build | Observability Pipeline | Manufacturing & Distribution Operations | AI Champion | Process Automations, Self-Service| Systems Enhancement & Integrations | Infrastructure Ops
Education
Seattle Central College
AA, General Education
2000 — 2002
Skills
- Project Management
- Outsourcing
- Service Delivery
- Analysis
- Change Management
- Team Building
- Management
- Process Improvement
- Problem Management
- Leadership
- Information Technology
- Vendor Management
- Data Center
- Program Management
- IT Operations
- Cloud Computing
- Team Leadership
- IT Management
- Amazon Web Services (Aws)
- Crm
- Integration
- Active Directory
- Sharepoint
- Training
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