Jesse Begnal

Claims Manager @VAS - Vehicle Administrative Services

Addison, TX, US

Manage 20 frontline claims adjusters and processors, who administer multiple ancillary products for extended service plans and warranty programs for multiple clients.• Oversee daily operations in claims department.• Review all processed claims for accuracy and submission to accounting for payment processing.• Manage the workflow to ensure reimbursements are handled in a timely manner.• Supervise staff to ensure their level of customer service adheres to company standards.• Hire/train direct reports.• Develop, document, and implement processes and procedures.• Metric reporting on call/claims activities.• Resolve escalation claims.• Direct point of contact for external clients.• Assist with developing companywide processes.• Assist with developing technological improvements for company.