Jesse Tello
Desktop Support Analyst @Prothena Corporation
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WORK HISTORY
Desktop Support Analyst @Prothena Corporation
Delivering top-tier white-glove service to high-level executives and scientists, implementing seamless technical assistance both in-office and remotely• Installing, updating, and configuring software applications for users, ensuring compatibility and proper functionality• Managing audio-visual systems and conference rooms, providing support for both virtual and in-person meetings• Managing the inventory for hardware and software assets, facilitating accurate tracking and providing maintenance• Super admin level of access for all company resources and tools, providing and administering access to Okta, O365, and other cloud based platforms• Properly identified and documented all trending issues and noted all troubleshooting steps in ticket notes taken before resolving/closing/escalating tickets within a standard SLA
EDUCATION
Skyline College
General Studies
College of Alameda
General Studies
College of Southern Nevada
General Studies
Year Up United
Computer/Information Technology Administration and Management
Skyline College
General Studies
SKILLS
ABOUT JESSE TELLO
I am a dedicated and goal-driven individual that thrives off communication…
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