Jesse Tello
Desktop Support Analyst at Prothena
- Role
- Desktop Support Analyst at Prothena Corporation
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jesse Tello
I am a dedicated and goal-driven individual that thrives off communication…
Experience
Desktop Support Analyst
Jul 2023 — Present
Delivering top-tier white-glove service to high-level executives and scientists, implementing seamless technical assistance both in-office and remotely• Installing, updating, and configuring software applications for users, ensuring compatibility and proper functionality• Managing audio-visual systems and conference rooms, providing support for both virtual and in-person meetings• Managing the inventory for hardware and software assets, facilitating accurate tracking and providing maintenance• Super admin level of access for all company resources and tools, providing and administering access to Okta, O365, and other cloud based platforms• Properly identified and documented all trending issues and noted all troubleshooting steps in ticket notes taken before resolving/closing/escalating tickets within a standard SLA
Education
Skyline College
General Studies
2011 — 2012
College of Alameda
General Studies
2013 — 2014
College of Southern Nevada
General Studies
2012 — 2013
Year Up United
Computer/Information Technology Administration and Management
2018 — 2019
Skyline College
General Studies
2017 — 2018
Skills
- Microsoft Word
- Public Speaking
- Leadership
- Team Building
- Quick Grasping
- Social Skills
- Telephone Skills
- Social Networking
- Customer Service
- Customer Relations
- Customer Satisfaction
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