Jesse Phillipps
Visionary Product Leader | User-Centric Development | Product-led Growth | Product Operations Specialist | AI/ML Driven | Data Observability | Engineering Advocate | Scalable SaaS Solutions
- Role
- Co-founder at Ngage
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Jesse Phillipps
Enterprise platform strategy leader focused on building the data and personalization…
Experience
Co-founder
Jun 2020 — Present · Salt Lake City, UT, US
Primarily defining and executing comprehensive B2C, B2B, B2B2C SaaS product strategies, including market research, customer insights, competitor analysis, product operations, identifying market opportunities, roadmap assessments, and implementing data-driven metrics, in collaboration with our clients’ in-house teams.• Defined product strategy, roadmap development, go-to-market execution, market trends, and post-launch optimizations for ML supervised algorithms/ unsupervised clustering, NLP, and LLM+RAG AI products.• Led and mentored high-performing distributed product teams, delivering BI dashboards, API integrations, data management, AI products (ML/ NLP/ LLM), chatbots, digital marketing, and customer-facing applications.• Developed strong user and partner relationships, leveraging data and industry insights to enhance userexperience, increase adoption, and maintain NPS scores consistently above 50 and CSAT over 80%.• Evangelized product ops, utilizing observability frameworks for product/ feature/ function performance and user behavior monitoring, resulting in proactive issue identification and 4x faster resolution times.
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