Jesse Ojeme
Information Technology Help Desk Support @Johns Hopkins Hospital
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WORK HISTORY
Information Technology Help Desk Support @Johns Hopkins Hospital
MD, US
Perform first level IT support for incidents reported via telephone or electronic media-Provide basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems-Log pertinent information for problem documentation and prioritize according to documented protocols-Answer incoming calls or electronic media and ask probing questions to assist with the diagnosis, triage, or resolution of problems-Escalate issues and initiate communication when necessary.
ABOUT JESSE OJEME
As an aspiring cybersecurity analyst, I am passionate about leveraging my physics…
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