Jesse Nunn

Experience

1. Techincal Services Manager

   Fikes Wholesale

   May 2016 — Present

   Manages technical staff that are responsible for company-wide Point Of Sale network, back office systems and internet operations. Assigns and coordinates work assignments and resolution of technical and procedural problems. • Maintains hardware and software, including peripherals and other equipment as used in the field for normal operation.• Develops, maintains and tests hardware, software and firmware installations and upgrades. • Assures that software and firmware is at current revision levels. Works with vendors to request and schedule upgrades and with technicians to support the upgrades. • Ensures service level agreements in place for technical team is met. • Develops and produces SLA metric reporting on a regular cadence for publication.• Stays current with developments related to the POS, by utilizing training opportunities, meeting with industry experts and attending conferences. • Supports efforts to secure all sites from intrusions by implementing PCI compliant processes. • Creates and maintains internal how-to documents for commons processes and procedures. • Provides support and training to users, both internally and externally, who use our systems. • Coordinates third-party maintenance for hardware, software and telecommunications services• Develops and maintains strong relationships with service providers.• Identifies and contacts technical personnel and vendors for services and products.

Education

• Connally ISD

  High School

  1975 — 1984

• Collin County Community College - Law Enforcement Academy

  Law Enforcement / Criminal Justice / Corrections

  1989 — 1993

• Texas A&M University/Teex

  Fire Science/Fire-fighting/Emergency Management /Emergency Operations /Rescue Operations

• Mclennan Community College

  Paramedic - EMS

• Frisco Fire Academy

  Firefighter/ Fire Safety/ Emergency Management/ Emergency Operations / Emergency Medical Services