Jesse Nubie
- Role
- Director of Americas Traveler Support at Expedia Group
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jesse Nubie
Dynamic and strategic operations leader with over 20 years of experience driving…
Experience
Director of Americas Traveler Support
Apr 2021 — Present
Responsibility for leading a team of employees in the Americas, plus additional external teams. Work effectively in a matrixes environment, while handling demand forecasting, capacity planning, hiring, and agent scheduling processes in order to meet service-level and satisfaction targets within budget. Also included is ensuring team members have the tools and training to do their jobs efficiently; advocate for product improvements and provide business requirements when changes are needed.
Education
Liberty University
Bachelor of Business Administration - BBA, Business Administration, Data Analysis
Lynchburg General Hospital School of Nursing
Registered Nursing/Registered Nurse
1995 — 1998
Central Virginia Community College
Health Care
1993 — 1995
Skills
- Coaching
- Customer Service
- Business Analytics
- Customer Satisfaction
- Process Improvement
- Supervisory Skills
- Leadership Development
- Management
- Online Fraud
- Call Centers
- Team Building
- Microsoft Office
- Microsoft Word
- Inventory Control
- Training
- Performance Management
- Hiring
- Chargebacks
- Business Process Improvement
- Customer Experience
- Outlook
- Team Leadership
- Retail
- Change Management
- Leadership
- Recruiting
- Fraud Detection
- Microsoft Excel
- Strategy
- Teamwork
- Employee Relations
- Time Management
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