Jesse Anthony Carrillo

Implementations Analyst @MeridianLink

Costa Mesa, CA, US

Lead new and existing Meridianlink clients through the full life cycle of deployments for Meridianlink software such as ML Opening, ML Consumer, Portal, and other Meridianlink 3rd party integrations. Manage client expectations, meet project timelines, act as a liaison between the client and other ML departments. Educate clients on software capabilities. Translate verbal and written customer requirements into product features. Possess detailed understanding ML products and the variety of flexible features that can be tailored to client’s needs. Offer solutions for clients to increase productivity and do business better. Responsible for innovation and leadership in developing and implementing initiatives that support client goals and objectives. Proactively identify issues and facilitate resolutions before they become an escalation. Manage stakeholder communications and expectations through the deployment cycle while providing the highest level of proactive and responsive client service. Meridianlink career-orientated professional Possess high level skill set and proficiency in ML products Ability to conduct complex work with low supervision and latitude for independent judgment Strong proficiency in working with Microsoft Systems, Smartsheet, other client relationship software Teamwork attitude, flexibility, driven, quick learner, customer focused, and solutions orientated Ability to manage different responsibilities and priorities at the same time

Mt. San Jacinto College

Associate of Arts Degree, Behavioral Sciences

Mt. San Jacinto College

Associate of Arts Degree, Liberal Arts Studies

Mt. San Jacinto College

Associate of Arts Degree, Humanities/Humanistic Studies

San Diego State University

Bachelors of Science, Business Administration and Management

Mt. San Jacinto College

Associate of Science, Mathematics and Science