Jess Cook

About Jess Cook

Throughout my career, the feedback I consistently receive is,\"You make order out of chaos,\" followed closely by,\"You truly care about the team and the customer.\" I love that those are my super powers. I\'m tenacious about getting after what matters - focusing on collaboration to bring out the best of my team, sweating the details that move the needle, and I spend a lot of time focused on people - their experience, their thinking, and their needs.I have 15+ years as a product leader and program manager driving product innovation, development, and deployment at scale with heavy focus on the launch of cutting-edge mobile/web solutions and disruptive technologies. I center on the human within customer experiences via empathetic design thinking, product sense, and cross-functional team leadership. I\'m exceptional at orchestrating across complex organizations on nuanced problems, not to mention product road mapping, digital ecosystem development, and strategic planning as well as customer strategy, process design, user research, risk management, and stakeholder collaboration.My personal highlight reel:• Redesigned and launched in <6 months the Portland General Electric (PGE) 600+ page website with the Google Cloud team, securing PGE’s 2020 \"Customer Project of the Year\" award• Formed and led PGE’s Digital Experience product team, defining the product management operating model and contributing to PGE’s leap from #8 to #2 in Forrester’s US UX Utility Index within a year• Co-created world’s first virtual account-based transit card with Apple and Google for TriMet, enabling 1.5M average weekly transit riders customers to manage their transit card via their digital wallet• Launched Hop Fastpass in Portland Metro area, leading the integration of mooveINA\'s platform into TriMet’s chosen backend vendor, delivering 3 mobility apps for 1.5M average weekly transit ridersI\'m insatiably curious - let\'s connect!

Experience

1. Ai Products Lead

   The Standard

   Nov 2024 — Present · Portland, OR, US

Education

• Willamette University

  Bachelor of Arts (B.A.), Rhetoric and Media Studies, Anthropology, French

Skills

• Public Speaking
• Microsoft Office
• Photography
• Event Planning
• Strategic Communications
• Capital Management
• Project Management
• Logistics
• Public Relations
• Customer Service
• Speech Writing
• Capital Projects
• Sap
• Legal Support Services
• Process Improvement
• Team Leadership
• Facilities Management
• Human Resources
• Communication
• Photoshop
• Events Coordination
• Asset Management
• Nonprofits
• Coaching
• Contractor Management
• Program Coordination
• Debate
• Budgets
• Events
• Facilities
• Capital Budgeting