Jess McWilliams
Event Technology Professional | Opus Agency
- Role
- Sr Event Technology Project Coordinator at Opus Agency
- Location
- Johnson City, TN, US
- LinkedIn followers
- 500 followers
About Jess McWilliams
Customer Success professional with experience driving client engagement, adoption, and growth within SaaS and event technology environments.At Tappit Technologies, I lead clients through the full lifecycle of our cashless payment and loyalty solutions, from implementation and onboarding to optimization and renewal. I focus on building trusted relationships, delivering strategic insights, and ensuring seamless operational execution to help clients achieve measurable business outcomes.My background in professional sports with the Rockford IceHogs (Chicago Blackhawks organization) shaped my ability to manage high-profile events, coordinate cross-functional teams, and deliver exceptional experiences under pressure.I’m passionate about aligning technology with client goals, optimizing success processes, and fostering long-term partnerships that drive retention and revenue growth.
Experience
Sr Event Technology Project Coordinator
Jan 2026 — Present
Education
Miami University
B.S., Sports Leadership and Management
2014 — 2018
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