Jess Barker
Senior Director, Support @FreshBooks
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2021 — Present
Senior Director, Support @FreshBooks
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Lead and scale FreshBooks\' global Customer Support & Success organization, maintaining an industry-leading 95% CSAT score through consistent KPI focus, strategic process improvements, and the continuous development of a highly engaged and effective support team.
EDUCATION
N/A
NEOMA Business School
COMM, International Business
N/A
Queen's University
Bachelor of Commerce (B.Com.), Business/Commerce, General
SKILLS
Time ManagementEntrepreneurshipPublic SpeakingStrategyAdvertisingStrategic PartnershipsStrategic CommunicationsCustomer ServiceMarketing CommunicationsFacebookStrategic PlanningBudgetsEvent PlanningProject PlanningRetailBusiness PlanningProject ManagementMicrosoft OfficeSalesMarketingNon-ProfitsSales ManagementHospitalityTrainingNew Business DevelopmentLeadershipMedia RelationsSponsorshipCrmTeam BuildingManagementBusiness DevelopmentDigital MarketingOnline MarketingMicrosoft WordTeam LeadershipCompetitive AnalysisBrand ManagementFundraisingSalesforce.com
ABOUT JESS BARKER
Over a decade in tech customer experience has provided many lessons about building, scaling, adapting, people managing, operating, and how to find joy in the unexpected.
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