Jessa Lyders
Senior Director at ServiceNow
- Role
- Senior Director, Ai Platform Strategic Operations at ServiceNow
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jessa Lyders
My background is engineering, business, and complex systems design. I have successfully merged these skillsets into Strategic Business Operations Leadership for the best AI + Data + Workflow Platform globally. I have a passion for leading teams through blockers and making tough business decisions, backed by data and customer outcomes. I am known for being energetic, optimistic AND aggressive, diligent and rigorous. Over the last 24 years, I have- Led small and large IT PMOs- Led large IT Risk Management Organizations- Built a tech startup- Led large customer implementations and deployments- Led Outbound Product Management- Helped build an incubator, NowX- Led centralized AND decentralized Strat Ops
Experience
Senior Director, Ai Platform Strategic Operations
May 2025 — Present · Denver, CO, US
Lead the core operations of Platform and AI, including annual planning, OpEx management, and portfolio prioritization for a 3k+ workforce.Drive key operating cadences, including business reviews and OKRs.Drive strategic planning, including product futures roadmapping, 3-year strategy, and pricing and packaging analysis. Execute AI go-to-market strategies across highly-matrixed organizations. Lead customer engagement, growth, and success initiatives, driving valuable insights. Support Product Operations across AI, Experience, Core Platform Features, and Monetized product suites to ensure portfolio alignment and optimization.Act as strategic advisor to executive leadership to drive towards AI-native operating model.Execute portfolio pivots and org change management with rigor and compassion.
Education
University of Virginia
Bachelor of Science, Systems Engineering, Management Information Systems
1997 — 2001
University of Maryland
Systems Engineering, Engineering
1995 — 1996
Skills
- Disaster Recovery
- Customer Relations
- Outsourcing
- Program Management
- Vendor Management
- Compliance
- Ms Project
- Process Engineering
- Business Analysis
- Pmo
- Business Process Improvement
- Sdlc
- Sox
- Data Warehousing
- Risk Management
- Strategic Planning
- Change Management
- Team Leadership
- Vendor Relations
- Integration
- IT Management
- Project Portfolio Management
- Process Improvement
- Business Continuity
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