Jess Williams
Bpo Operations Manager @Canon Inc.
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WORK HISTORY
Bpo Operations Manager @Canon Inc.
EDUCATION
Roundwood Park, Harpenden
AS Textiles - C GCSE's English Lit and R.E - A/A Photography, Textiles and English Lang - B/B/B Maths, Geography, Business Studies and French - C/C/C/C
Crawley College
Level 2 Certificate in LEAN Organisational Management Techniques
Sheffield Hallam University
Bachelor's degree, Fashion/Apparel Design
Oaklands College, St Albans
BTEC National Diploma in Art and Design, specialising in Fashion
Crawley College
Level 2 Certificate in Team Leading
SKILLS
ABOUT JESS WILLIAMS
BPO Operations Manager with 10+ years’ experience across B2B customer operations, offshore outsourcing and service delivery. Proven leader of large, multi-site teams (UK & Manila), specialising in performance management, coaching and customer experience improvement.
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