Jess Morales
Post-Sales & Ops Leader | Chaos Wrangler | Results-Obsessed | Fueled by Mom Grit & Get-It-Done Energy
- Role
- Senior Manager Post Sales Operations at Routable
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager Post Sales Operations
Jul 2025 — Present · Seattle, WA, US
Led the design and scaling of end-to-end of my Implementation and Success teams along with our Billing operations to support rapid growth and evolving customer needs- Act as a key leadership voice, partnering closely with the VP of Post Sales to represent the function in executive discussions and strategic planning- Deliver average Net Revenue Retention (NRR) of 110%-150% YoY through strategic initiatives and operational excellence- Oversee internal systems including Salesforce, Looker, Jira, and other tools for automation efficiency; optimized configuration to support reporting and Post Sales workflows- Build and maintain automated dashboards, increasing cross-functional visibility and reducing manual reporting time.
Education
California State University, Northridge
Bachelor of Science (BS), Accounting
2012 — 2016
San Diego State University
Master of Business Administration - MBA
2018 — 2020
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