Jessica Cato
Fraud Program Manager @ ID.me
- Role
- Fraud Operations Manager at ID.me
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jessica Cato
I’m a strategic Fraud Program Manager with 10+ years of experience building and scaling…
Experience
Fraud Operations Manager
Jan 2021 — Present
Architected a scalable fraud program that contributed to the prevention of $270B in COVID-era fraud by integrating structured workflows, governance models, and real-time risk response mechanisms.• Spearheaded the design of a proprietary investigations platform that improved analyst workflows and saved $3.2M annually in staffing and tool expenses.• Orchestrated the deployment of a tiered case evaluation model integrating live feedback across teams that elevated fraud detection efficacy by 25%.• Lead a high performing fraud team • Systematized documentation and process standardization across JIRA and Confluence to enhance collaboration and version control for fraud playbooks.
Education
Colorado State University
Bachelor of Science - BS
Colorado State University
Master of Business Administration - MBA
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