Jessica Cato

Fraud Program Manager @ ID.me

Role
Fraud Operations Manager at ID.me
Location
Austin, TX, US
LinkedIn followers
500 followers

About Jessica Cato

I’m a strategic Fraud Program Manager with 10+ years of experience building and scaling…

Experience

  1. Fraud Operations Manager

    ID.me

    Jan 2021 — Present

    Architected a scalable fraud program that contributed to the prevention of $270B in COVID-era fraud by integrating structured workflows, governance models, and real-time risk response mechanisms.• Spearheaded the design of a proprietary investigations platform that improved analyst workflows and saved $3.2M annually in staffing and tool expenses.• Orchestrated the deployment of a tiered case evaluation model integrating live feedback across teams that elevated fraud detection efficacy by 25%.• Lead a high performing fraud team • Systematized documentation and process standardization across JIRA and Confluence to enhance collaboration and version control for fraud playbooks.

Education

  • Colorado State University

    Bachelor of Science - BS

  • Colorado State University

    Master of Business Administration - MBA

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Jessica Cato — Fraud Operations Manager at ID.me in Austin, TX, US | Unifers