Jess A. Martinelli
Empowering Gaming & Hospitality Leaders ♦️ Director of Sales ♠️ Casino & Hospitality Expert ♣️ Mike Ilitch School of Business MBA Candidate ♥️ Pickleball Enthusiast
- Role
- Director of Sales at Acs
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jess A. Martinelli
The gaming industry is evolving, and traditional approaches to casino operations are no longer enough to stay competitive. Casinos, hotels, and resorts must adapt to deliver exceptional customer experiences while driving sustainable revenue growth.As the Director of Sales & Success at ComOps, I specialize in connecting casinos, hotels, and resorts with innovative solutions that enhance operational efficiency and elevate guest satisfaction. With extensive experience in the casino and hospitality sectors, I know that success is measured by the bottom line.At ComOps, we’re not just about offering services; we’re about delivering measurable results. Our approach ensures that our partners clearly see the impact of their investments, enabling them to make data-driven decisions that lead to scalable growth:“Working with ComOps is going to be transformational. We are thrilled to be transitioning to the cutting-edge Medallia Experience Cloud [implemented and managed by ComOps]. Being able to find the relationship between team member engagement and customer experience in one platform is what Viejas needed to get to the next level.” Anthony San Pietro, SVP of Marketing, Entertainment, and Advertising at Viejas Casino and has been an invaluable part of our project (Hotel/Resort Expansion). They were not just a vendor, but rather a true incredible partner in our success!” Robert Dearstine, Executive Director of Marketing at Muckleshoot Casino GUEST EXPERIENCE ENHANCEMENT | Elevating every touchpoint to delight customers CONTACT CENTER OPTIMIZATION | Answering and making guest calls for our clients REVENUE MANAGEMENT | Implementing strategies to maximize profitability EMPLOYEE ENGAGEMENT | Delivering insights into the employee journeyReady to see how your casino or resort can boost its revenue and guest satisfaction?Call us at 78••••••58 or email me at j•••@comops.com, and let’s discuss how we can achieve your business objectives together.#casinooperations #gamingindustry #hotels #revenuegrowth #customerexperience #hospitalitymanagement #casinoleadership #gamingexcellence #resortoperations
Experience
Director of Sales
Jan 2025 — Present · Detroit, MI, US
Education
Wayne State University - Mike Ilitch School of Business
Master of Business Administration - MBA, Finance, General
Michigan State University - Eli Broad College of Business
Hospitality Business, Marketing/Finance/Gaming
2012 — 2015
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