Julio J. Espinosa
Customer Service Professional Security Officer @Securitas Security Services USA, Inc.
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WORK HISTORY
Customer Service Professional Security Officer @Securitas Security Services USA, Inc.
Thousand Oaks, CA, US
Provide excellent customer service and front lobby desk coverage, logging visitors, contractors, and employees in and out of the facility at Skyworks Solutions, Inc. • Help maintain a safe and healthy work environment by providing temperature screenings and carrying out safety protocols—facial coverings and social distance. • Inform and answer questions regarding programs and services, enforcing policies and procedures. • Receive incoming packages and deliver them based on the courier, department, and the supervisor’s instructions. • Survey in a security control room (CCTV) deploying resources and/or access. • Investigate and report incidents of unauthorized entry, theft, sabotage, and/or fire. • Collect information and conduct interviews with inhabitants, witnesses, complainants, and suspects to establish the nature and extent of alleged criminal activity or to resolve inhabitant concerns or issues. • Maintain professional relationships while resolving conflicts using minimal force. • Conduct on-the-job training of new hires as needed. • Trained in cardiopulmonary resuscitation (CPR) and automated external defibrillators (AEDs). • Complete daily activity reports and give eyewitness testimony as needed. • Legally registered security officer within the state of California. • KEY CREDENTIAL:(CA LICENSE #17•••67)
EDUCATION
California State University-Channel Islands
Bachelor of Arts (B.A.)
SKILLS
ABOUT JULIO J. ESPINOSA
A self-motivated customer service professional with a proven track record of utilizing compassion and empathy to manage conflict, defuse crises, and to support others in office, retail, and out in the field environments. Professional hallmarks include a high level of problem-solving acuity, strong work ethic, and a devotion for community service.
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