Jesika King
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- Role
- Claims Manager at Fortegra
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Jesika King
Results-driven operations professional with deep experience in claims administration, operational governance, and process optimization. Known for evaluating complex workflows, identifying inefficiencies, and translating data into actionable operational improvements. Brings a disciplined, execution-focused approach to driving efficiency, consistency, and measurable business outcomes across claims operations.
Experience
Claims Manager
Jul 2024 — Present · Jacksonville, FL, US
Lead operational administration for the claims department, overseeing workflows, process execution, and quality control to ensure compliance and efficiency across all administrative functions.Manage end-to-end process optimization initiatives, including workflow mapping, SOP updates, and performance monitoring to drive measurable operational improvements.Analyze administrative metrics and trends to identify inefficiencies, recommend solutions, and implement scalable improvements.Collaborate cross-functionally with claims, operations, and compliance teams to streamline processes, enhance controls, and reduce operational risk.Maintain rigorous documentation and audit-ready records to support regulatory compliance, internal governance, and reporting requirements.Provide guidance and mentorship on process adherence, operational standards, and continuous improvement, without direct people management focus.
Education
Woodbridge High School Class of 2009
Diploma
2004 — 2009
University of Phoenix
Bachelor's degree, Entrepreneurial and Small Business Operations
2010 — 2014
Saddleback College
Business/Commerce, General
2009 — 2010
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