Jesika Gonzales

People Services Specialist @Turo

San Francisco, CA, US

Provide People Ops support and consultation by answering employee and manager questions about benefits, People Ops programs, & company policies -Triage employee inquiries through various channels (email, ticket system, Slack, in-person) and connect them to the correct person or team if needed -Drive the entire onboarding process for San Francisco and global new hires - from their welcome email to their 30-day check-in -Organize and facilitate our bi-weekly global New Hire Orientation -Process requests that support the employee lifecycle; including employee/job data changes, transfers, promotions, terminations, etc-Support processes for offboarding employees, including communicating with the departing employee and partnering with our IT team -Document and maintain processes & procedures for our HR systems -Assist with planning and roll-out of People Ops programs and initiatives -Maintain HRIS (ADP Workforce Now), generate reports, and ensure data integrity -Manage regular data uploads to third-party vendors (Mineral, Culture Amp, Fringe, Paradigm Reach) and maintain up-to-date data -Identify opportunities to improve People Ops programs by connecting the dots across multiple projects -Partner with Payroll, Finance, and Legal teams on cross-departmental projects -Maintain all employee records and lifecycle changes via Box -Help plan, execute and report our annual performance review process -Track People metrics and analytics -Support People Ops team with ad-hoc projects, as needed