Jesette Rubio
Technology Specialist, Service Desk @Equitable
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WORK HISTORY
Technology Specialist, Service Desk @Equitable
Waterloo, ON, CA
EDUCATION
Victorian Institute of Technology (VIT)
Master's degree, Information Technology and Systems
Victorian Institute of Technology, Melbourne Victoria
Master of Information Technology And Systems (MITS)
Ateneo de Naga University
Bachelor of Science in Information Management, Information Technology
ABOUT JESETTE RUBIO
Dynamic IT professional with extensive experience in technical support, ITIL-based service delivery, and enterprise application management. Skilled in troubleshooting and managing Microsoft 365, Active Directory, and Azure AD, with a proven ability to resolve complex technical issues while ensuring SLA compliance and operational efficiency.Adept at leading teams, managing multiple responsibilities, and delivering exceptional customer support. Experienced in bridging technical and non-technical requirements, maintaining seamless communication, and driving impactful solutions. With hands-on experience at Clear Dynamics and Maxsum Consulting, I have successfully supported production environments, implemented process improvements, and enhanced support documentation to improve customer satisfaction
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