Jerusha Jennifer

About Jerusha Jennifer

As a Transportation Specialist I at Amazon, I look into the transportation of Amazon for the North America region, ensuring timely and efficient delivery of products and services. I also act as a Training Ambassador, on-boarding and training new hires in the Regional Operations Center (ROC).I have a strong education background in business and human resources, with a Master of Business Administration (MBA) in Human Resources Management from St.Joseph\'s Degree & P.G College and a Bachelor of Commerce (B.Com) in Computers from St. Francis College for Women. I am skilled in Microsoft Excel, Word, and Office, as well as computer literacy and management. I have a demonstrated history of working in the education industry, where I interned as a Human Resources Intern at EC-Council, a leading cybersecurity certification organization. There, I assisted in various HR functions, such as recruitment, Selection, and employee engagement.I am passionate about learning and developing new skills, and I enjoy working with diverse and collaborative teams. My goal is to leverage my communication and problem-solving skills, as well as my HR and training expertise, to contribute to the success and growth of Amazon and its customers.

Experience

1. Operations Specialist

   Amazon

   Nov 2020 — Present · Hyderabad, IN

   Transportation Specialist — Amazon (Nov 2020 – Present)Hyderabad, IndiaManage day-to-day transportation workflows to ensure SLA compliance and asset availability across Amazon NA facilities.Conduct data analysis to forecast trailer pool needs, identify performance gaps, and support operational decision-making.Investigate and resolve logistics discrepancies related to asset movement, documentation, and invoice validation.Collaborate with cross-functional teams including carriers, TOM, and program teams to resolve escalations and maintain delivery accuracy.Prepare daily and weekly SLA and operational reports for leadership review.Monitor and influence carrier SLA adherence, including on-time delivery and shipment accuracy.Support process optimization initiatives aimed at improving operational reliability and transportation efficiency.Trainer — AmazonTrained and mentored 50+ employees on transportation processes and SOP adherence.Created and improved training materials to support operational accuracy and compliance.Conducted onboarding sessions, cross-training, and refresher trainings.

Education

• St. Francis College for Women

  MEC

  2013 — 2015

• St. Francis College for Women

  B.Com (computers), Business/Commerce, General

  2015 — 2018

• St. Joseph's Degree & PG College

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

  2018 — 2020