Jersson Romero-Diego
Corporate System Analyst @CAVA
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WORK HISTORY
Corporate System Analyst @CAVA
Washington, DC, US
Provide system support, equipment, specialized training, and technical guidance to employees as the go-to IT person for the Support Center. • Onboard and provide ongoing support for corporate employees\' Desktop systems. • Install, configure, and maintain operating systems, application software, and management tools, including Microsoft Windows Desktop OS, Apple MacOS, and mobile OS. • Manage Office365 services, user accounts, application installations, and troubleshooting. • Administer Microsoft Active Directory and perform day-to-day administration using PowerShell. • Manage patch management, remote control, OS deployment, and hardware and software inventory using various tools such as OneLogin, JAMF, Slack, and Zoom. • Configure collaboration tools including Teams and Atlassian Confluence. • Support and manage Microsoft Windows Server and network equipment including switches, firewalls, and access points. • Provide Tier 2 and Tier 3 technical support and act as a supportive and reliable IT ambassador.
EDUCATION
Northern Virginia Community College
Information Technology, A.S.
ABOUT JERSSON ROMERO-DIEGO
As a results-driven corporate system analyst with 6+ years of experience in IT, I\'m passionate about delivering innovative solutions that drive business success. I excel at collaborating effectively with stakeholders at all levels, from end-users to C-level executives, to align IT strategy with overall business goals. My expertise includes leading complex system migrations, developing custom applications, and integrating disparate platforms. I thrive in fast-paced environments and am known for my problem-solving skills. Let\'s push the boundaries of what\'s possible together.
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