Jerry Gerard Troxell
Service and Support Transformational Leader I Customer Focused I Demonstrated Value Delivery I PMP I SaaS I Salesforce I Netapp I Cisco
- Role
- Customer Success Specialist at Cato Networks
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jerry Gerard Troxell
With over eight years of experience in leading technical account management and support teams for cloud computing, networking, and data storage environments, I am a service and support transformational leader who delivers value to customers and stakeholders. I have a PMP certification and a track record of managing complex projects, contracts, and escalations for some of the largest and most demanding accounts in the Salesforce ecosystem.As a former Sr Manager of Technical Account Manager at Salesforce, I was responsible for onboarding, retaining, and growing key customers in the AMER region, as well as collaborating across business units and geographies to ensure customer satisfaction and success. I also coached and mentored a team of technical account managers, fostering a culture of teamwork, personal development, and customer focus. My business value lies in motivating a team to exceed service level goals, driving operational excellence through continuous improvement, and building a workforce that emulates the values that build brand loyalty.
Experience
Customer Success Specialist
Dec 2023 — Present
Build a strong trusted advisor role with clients as they grow their adoption of the CATO SASE & SSE solution.
Education
University of Illinois Chicago
BA, Communications
1979 — 1984
Skills
- Storage
- Unified Communications
- Enterprise Storage
- Change Management
- Cisco Systems Products
- Salesforce.com
- Virtualization
- Management
- Saas
- Customer Relationship Management (Crm)
- Microsoft Word
- Team Leadership
- Internet Protocol (Ip)
- Voip
- Data Center
- Cisco Technologies
- Pmp
- Powerpoint
- Microsoft Excel
- Leadership
- Program Management
- Networking
- Strategic Planning
- Employee Relations
- Professional Services
- Crm
- Itil
- Customer Service
- Scrum
- Project Management
- Security
- Enterprise Software
- Employee Engagement
- Project Planning
- Telecommunications
- Solution Selling
- Cross-Functional Team Leadership
- Agile Project Management
- Team Management
- Cloud Computing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.