Jerry Toussaint
Client Strategy & Relationship Management | Corporate Banking | Driving Growth, Efficiency & Execution
- Role
- Client Service Officer - Associate, Institutional Cash Management at Deutsche Bank
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jerry Toussaint
Corporate banking professional with experience managing institutional client relationships, supporting cross-border payments and liquidity, and resolving high-priority operational issues. Skilled in collaborating with global teams to streamline processes, strengthen client satisfaction, and ensure efficient execution of complex transactions.Built a strong foundation in client engagement, stakeholder management, and problem solving that has helped drive growth and improve efficiency. Passionate about working at the intersection of finance, strategy, and execution, bringing structure to complex challenges and delivering measurable results.Focused on opportunities that leverage financial expertise, client leadership, and a strategic mindset in broader business contexts, including corporate strategy, consulting, and business development.
Experience
Client Service Officer - Associate, Institutional Cash Management
Apr 2022 — Present
Manage institutional client relationships across liquidity, payments, and cash management products. Act as primary contact for escalations, coordinating with global teams to deliver solutions and ensure seamless execution of high-value transactions- Managed a portfolio of 20+ institutional clients with average daily cash flows exceeding $500M, ensuring timely settlement across SWIFT and Fedwire channels- Resolved 30+ high-priority escalations per quarter, reducing settlement turnaround time by 25% through improved cross-team coordination- Partnered with product, ops, and tech to streamline onboarding, cutting client setup time from 10 days to 7 days and improving satisfaction scores- Supported relationship managers on cross-sell opportunities, contributing to 15% increase in client wallet share across liquidity products.
Education
Management Leadership for Tomorrow
MBA Prep 2023
Binghamton University
Bachelor of Arts (B.A.), Philosophy, Politics, and Law
2015
Skills
- Management
- Team Leadership
- Customer Service
- Microsoft Excel
- Public Speaking
- Microsoft Office
- Strategic Planning
- Microsoft Powerpoint
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