Jerry Schetterer

About Jerry Schetterer

My IT leadership spans desktop support, enterprise technology planning, network design, voice-over-internet protocol (VoIP), Linux, and technical project management. In addition, as an Agile project manager and optimization expert, I harness engineering, infrastructure architecture, print production, automation workflow implementation, and process optimization talents. This versatile skillset empowers me to cut costs and increase operational efficiency via database-driven, automated pre-press production system solutions. Highlights from 20+ Years of Operational Excellence Reduced production errors by 60% and training time by 50% by automating workflows and production processes. Saved $500K by streamlining the communications and unified systems and implementing the voice-over IP system. Reduced IT network tickets by 90%, optimizing efficiency by updating network infrastructure. Skyrocketed revenue from $2M to $5M+ via automating and streamlining cross-functional processes and services. Produced $1,500 monthly savings by migrating Migrated T-1 voice circuits to a Fiber Internet.Though the achievements above have been rewarding, my most meaningful accomplishment has been building innovative, high-performing teams who propel customer satisfaction.“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”John Quincy Adams

Experience

1. Automation Workflow Architect

   Identity Group

   Jan 2018 — Present · Nashville, TN, US

   Direct a three-member team, managing a $100K budget while partnering with cross-functional leadership and IT teams to design and deploy enterprise and client systems automation strategies. Oversee IT infrastructure, operations, and unified communications systems (networking, WAN connections between campuses, Voice over Internet Protocol – VoIP). Reduced production errors by 60% and training time by 50% by automating workflows and production processes. Cut labor costs by 10% by accelerating the completion of works and eliminating redundant departments. Saved $500K by streamlining the communications and unified systems and implementing the voice-over IP system. Reduced IT network tickets by 90%, optimizing efficiency. Traveled extensively to all the campuses to evaluate and update network infrastructure, including replacing hardware, routers, and network cables. Amplified eCommerce revenue from zero to $2M. Redesigned the backend of the website using a new eCommerce composition engine. Automated print/production-ready PDFs via 100+ installations of Pageflex Server and Pageflex Storefront. Drove sales by training personnel on PageFlex Studio to facilitate multichannel marketing initiatives.

Education

• Ohio University

  BSC, Photojournalism, Political Science

  1985 — 1990

Skills

• Tcp/Ip
• Wordpress
• Remote Desktop
• Erp Implementations
• Microsoft Office
• Web Design
• Document Imaging
• Apple Remote Desktop
• Disaster Recovery
• Copper Cabling
• Network Administration
• Linux
• Applescript
• IT Infrastructure Design
• Wan
• File Servers
• Infrastructure Management
• Apple Os
• Microsoft Network
• Desktop Administration
• Variable Data Printing
• Microsoft Certified Systems Engineer
• Strategic Technology Planning
• Microsoft Servers
• Adobe Creative Suite
• Network Infrastructure
• Technology Planning
• Dell Poweredge Servers
• Strategic Planning
• IT Management
• Ubuntu
• Sonicwall
• Quarkxpress
• Wireless Networking
• Edi