Jerry Robtoy

About Jerry Robtoy

Would a person with 27 years of experience and a strong track record within the service…

Experience

1. Client Implementation Manager - Project Manager

   Tierpoint Formerly Windstream Hosted Solutions

   Mar 2015 — Present · Cary, NC, US

   Client Implementation ManagerManage the entire project life cycle and technology implementation service from initiation to closure in our unique enterprise leading management service platforms. Assess and evaluate clients\' existing processes and workflows, providing suggestions and insight to maximize efficiency and effectiveness of the system implementation process. Conduct regular meetings with clients to closely monitor the implementation process and ensure all milestones and deadlines are reached. Manage multiple clients and projects/tasks simultaneously. Contribute to the development, documentation, and maintenance of standards, policies and procedures regarding client services process. My objective as a Client Implementation Manager is to successfully manage all aspects of my projects. I feel that I not only manage my projects well, but I also bring a good attitude and a high level of professionalism into my work ensuring my client’s success. My goal is to provide attention to detail with strategic insights in delivery and continuous improvement. I have a track record of handling complex projects in a dynamic fast-paced environment. I possess strong problem solving skills and have a passion for people, projects, and processes.

Skills

• Enterprise Software
• Business Development
• Saas
• Process Improvement
• Project Management
• Outsourcing
• Vendor Management
• Enterprise Content Management
• IT Strategy
• Integration
• Document Management
• Business Analysis
• Strategy
• Account Management
• Leadership
• Management
• Troubleshooting
• Business Process
• Requirements Analysis