Jerry Ponder

About Jerry Ponder

Jerry Ponder is an exceptional customer service professional with an awesome mentality…

Experience

1. Lead Cost Estimator Quotation Specialist Inside Sales

   Kenco Engineering Co

   Dec 2001 — Present · Tulsa, OK, US

   Lead Cost Estimator• Mentor Inside Sales, Quotations, Inventory Control, Shipping, Receiving, and Material Returns department.• Build and maintain relationships with internal and external customers including vendors.• Determine customer needs based on reading RFQ’s, blueprints, CAD drawings, etc…• Convert competitor products to company products for accurate product replacement.• Estimate costing for special designed products using material costs, labor cost, shipping charges, and other viable costs.• Prepare customer Quotations for custom engineer-to-order products as well as standard manufactured products.• Provide technical support to our inside sales department, outside sales, distributors, and other customers.• Prioritize workload based on customer needs, including quotations, sales orders, and technical support.• Provide monthly reports to management based on standard and special quotations.• Serve as liaison between customers, distributors and internal engineers.• Resolve customer or distributor issues promptly and fairly. • Work with drafting department to insure accurate drawings are signed off by customers when needed.Accomplishments: • Created and maintained priority schedule for drafting department based on customer and shop needs.• Created and maintained templates for quotations using excel spreadsheets, formulas, and security features. • Created and maintained procedures for tracking monthly standard & special designed quotations.• Maintained current list price sheets for standard products and worksheets for calculating special designed products. • Created proper numbering sequence and descriptions for new products lines and existing products.• Created forms to be used in our ISO 9001:2015 Program.• Negotiated best pricing with vendor and freight line carriers based on average usages & special orders.