Jerry J. King

WORK HISTORY

EDUCATION

SKILLS

ABOUT JERRY J. KING

Well-prepared military veteran able to maintain fast-paced work-life balance. A Certified Information Technology professional with exceptional communication and interpersonal skills; strong work ethic, detail-oriented, and passionate for excellent customer service. Able to communicate technical concepts and procedures in a way that is accessible to the average computer user. Technical skills include Active Directory, server administration, networking, and desktop client support.Years of experience providing software, hardware, client/server and networking technical support. Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Possess a strong work ethic and excellent problem-solving skills, patience in dealing with frustrated users, stable work history and credible references. Consistently praised for communicating effectively with both technical and nontechnical users.Skills • Assembling and disassembling personal computer systems installing CPUs, CD ROMs, hard drives, RAM, sound/video cards • Installation and management of operating systems including Windows 11, 10, 8, 7, XP, Vista, Windows Server 2003 • Possess a working knowledge TCP/IP, LAN/WAN technology and passionate about helping people utilize their technology•Experience managing and maintaining Active Directory, Azure services, and Microsoft 365