Jerry Ellis

About Jerry Ellis

I make teams stronger, cultures better, shareholders happier and do it with passion, energy, focus and drive with a vision for improvement because I really love what I do. I am comfortable in the executive board room, talking with customers and being on the call center floor rolling up my sleeves. It is always about the people anchored by standardized processes and smart use of technology. My blended industry experiences, perseverance, emotional IQ and positive outlook has provided success in all industries I have supported and lead. Sometimes you just need to listen and then ask more questions if you don\'t have all the answers.As an executive call center and customer experience operations leader with global operations experience across multiple industries, I am seen as a strategist who is result oriented, an innovative problem solver with a drive for change. I have excelled at cost reduction up to 40%, revenue growth of $3M annually and delighting customers with CSAT > 15% higher. I believe in failing fast, giving back to the community and growing as a leader and a person.A collaborative servant leader with strong communication and team development skills. Creative problem solver with the ability to quickly analyze and tactically execute. Experienced in AI digital transformation, mergers and acquisitions. Highly organized and Kaizen minded for continual improvement. My passion is delighting customers and co-workers, improving customer loyalty, goal attainment, and delivering value for all stakeholders.Specialties: Collaboration, customer service, BPO vendor management, budget planning, strategic vision, achieving performance targets, revenue generation, customer satisfaction, digital transformation, continual improvement, cost reduction, empowering and developing teams, project management, acquisitions and ownership changes, strategic planning, data analytics and innovative problem-solving.

Experience

1. Head of Contact Center

   Ardent Health

   Apr 2025 — Present · US

Education

• University of Iowa

  Bachelor's Degree, Business Emphasis

Skills

• Customer Experience
• Contact Centers
• Six Sigma
• Lean Manufacturing
• Operational Excellence
• Leadership
• P&L Management
• Customer Relationship Management (Crm)
• Budgeting
• Call Centers
• Business Development
• Management
• Team Building
• Forecasting
• Call Center
• Business Process Improvement
• Operations Management
• Sales Operations
• Customer Retention
• Outsourcing
• Coaching
• Process Improvement
• Lead Generation
• Vendor Management
• Strategic Planning
• Employee Relations
• Quality Assurance
• Bpo
• Sales Management
• Budgets
• Result Oriented
• Sales Process
• Team Leadership
• Account Management
• Salesforce.com
• Change Management
• Performance Management
• Crm
• Employee Training
• Workforce Management