Jerry Bancroft

About Jerry Bancroft

I’m a Multifaceted Professional, with great enthusiasm and a solid background in financial services across multiple industries including fin-tech, technology, e-commerce, retail, education, and salesI possess a significant background in leadership roles, consultancy, credit analysis, business development, team leadership, portfolio management, cross-selling financial products, regulatory adherence, large-scale organizational transformations, and operating model development, demonstrating strength and success in sales, partnerships, and negotiations.My mission is to always position myself in identifying problems, thriving under pressure in fast-paced environments, and directing multiple projects from concept to implementation while developing unique initiatives to propel business growth to the limit and optimize performance. I am quick to identify needs, collaborate, and assess the purpose and value of objectives. My team-building and leadership experience help me create a positive culture in the workplace, increase efficiency, and improve morale. In addition to my advanced communication skills, I am leveraged in building positive relationships with people of diverse backgrounds and engaging people, and learning new things.

Experience

1. Express Claims Associate

   State Farm

   Apr 2023 — Present · Tempe, AZ, US

   Answering calls, providing information, and guiding customers through the claims process.* Reviewing policy details, assessing information, and making decisions on claim payments.* Escalating more complicated claims to specialized teams.

Education

• University of Maine at Presque Isle

  Bachelor of Liberal Studies, Management of Information Systems

• RMIT University

  Advanced Diploma of Computer Systems Engineering, Information Technology

  2008 — 2009

• Box Hill Institute

  Certificate II in Electrotechnology, Cisco IT Essentials 1

  2008 — 2008

• College of the Desert

  Associate Degree Courses, Liberal Arts

  2000 — 2005

Skills

• Public Speaking
• Direct Sales
• Voip
• Account Management
• Change Management
• Teamwork
• Team Management
• Customer Retention
• Customer Service
• Microsoft Office
• Sales
• System Administration
• Customer Satisfaction
• Training
• New Business Development
• Call Centers
• Relationship Marketing
• English
• Microsoft Excel
• Powerpoint
• Lead Generation
• Solution Selling
• Voice Over Ip (Voip)
• Coaching
• Retail
• Sales Process
• Management
• Team Building
• Performance Management
• Crm
• Troubleshooting
• Microsoft Word
• Team Leadership
• Customer Experience
• Leadership
• Project Planning
• Networking
• Telecommunications